Harmony

Harmony is an AI-native ITSM platform for IT teams. Rather than adding a chatbot on top of a traditional ticketing tool, Harmony is built around AI agents: employees make requests directly in Slack or Teams, and production-ready agents handle password resets, app access, onboarding, device issues, and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management, and workflows live in a single workspace so agents have the context to act.